# Engage Customer

**POST /v1/admin/orgs/{org_id}/engage**

Get-or-create the persistent Experience and invoke engagement_decision.

Returns 202 immediately with experience_id and session_id for polling.
The decision is generated asynchronously; poll GET /experiences/{experience_id}
until status == COMPLETED to retrieve widget_data.


## Servers
- http://api.example.com: http://api.example.com ()


## Authentication methods
- Http bearer


## Parameters

### Path parameters

- **org_id** (string)



### Body: application/json (object)

- **external_customer_id** (string)

- **playbook_id** (string)



## Responses
### 202
Successful Response

#### Body: application/json (object)
- **experience_id** (string)

- **access_token** (string)

- **session_id** (string | null)

- **status** (string)

- **widget_data** (object | null)


### 422
Validation Error

#### Body: application/json (object)
- **detail** (array[object])



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